Insights That Drive Growth
Explore strategic perspectives on customer engagement, marketing alignment, and measurable ROI. These insights help health leaders turn complexity into clarity — and clarity into action.
Marrying Quantitative Data with Organization’s Capacity and Potential for Revenue
Using segmentation and scenario planning, healthcare marketers align finance and operations to optimize campaigns, strengthen patient capture, and drive measurable revenue growth.
Don’t Leave Money on the Table: Improve Lead Capture by 15% with Simple Teaming
Coordinating marketing with access and call center readiness boosts ROI by 10–30%, reduces schedule gaps, and strengthens patient capture. Discover how cross‑team alignment transforms growth into measurable brand and revenue impact.
Meeting Primary Care Requests Is Easier Than It Used To Be
Consumers expect convenience, transparency, and personalized experiences, reshaping primary care delivery. Discover how health providers can leverage new models and shifting market dynamics to engage emerging customers and capture targeted growth opportunities
“Why Segmentation is Critical in 2024” on Touch Point Media
Quantifying niche segments and crafting personalized experiences strengthens acquisition, loyalty, and margins. See how health systems match scarce resources to build resilience and drive measurable profit.
Building the Specific Consumer Front Door, Efficiencies in Focus
Shifting health expectations create multi‑million‑dollar opportunities for those who understand evolving wants. See how providers, payers, and product firms unlock value through transparency, market expansion, and updated service standards.
“Reinventing Customer Service”, Society for Healthcare Strategy & Market Development
Redesigning access through customer jobs and clinician capacity unlocked $10M+ in growth and market leadership. Learn how co‑design, change management, and innovation reshape expectations and strengthen provider success across diverse markets.